Version widerruf-2026-11-07-2 · As of 7 November 2026 · Deutsche Fassung

This is the English version. Consumers receive these terms in the language of their conversation, and that version applies to them. For businesses, the German version prevails if the versions differ (Terms § 2 (5)): Widerrufsbelehrung

Cancellation Policy

Annex 3 to the General Terms and Conditions of ProntoWeb · Applies to consumers (§ 13 BGB)

Part A – Subscription “Website subscription”

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (tiro UG (haftungsbeschränkt), Oranienburger Straße 45, 10117 Berlin, Germany, telephone: +49 1588 8636743, WhatsApp: +49 1588 8636743, email: prontoweb@tiro-agent.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at pay.prontoweb.io/widerrufen. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

– End of the instructions on withdrawal –

Additional information (not part of the instructions on withdrawal)

• At your request, your website goes online immediately after payment (Terms § 5 (2)). If you withdraw, we nevertheless refund the full amount to you. We do not demand compensation for the value of the service provided.
• When you withdraw, we take your website offline. On request, you receive your content as a ZIP file (Terms § 6 (5)).
• If a withdrawal arrives only after the period has expired, we treat it as a termination with effect from the end of the billing month (Terms § 5 (5)).

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To tiro UG (haftungsbeschränkt), Oranienburger Straße 45, 10117 Berlin, Germany, email: prontoweb@tiro-agent.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.