ProntoWeb WhatsApp

Version widerruf-2026-10-24-entwurf · As of 24 October 2026 · Deutsche Fassung (maßgeblich)

This translation is for information only. The German version is legally binding: Widerrufsbelehrung

Cancellation Policy

Annex 2 to the General Terms and Conditions of ProntoWeb. The right of withdrawal applies to consumers (§ 13 BGB).

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You can do this, for example, by email or by WhatsApp message. Our contact details are:

tiro UG (haftungsbeschränkt)
Solinger Straße 3
10555 Berlin, Germany
Email: prontoweb@tiro-agent.com
WhatsApp: +49 1588 8636743

You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that your website go online during the withdrawal period, we will nevertheless refund the full amount if you withdraw. We do not demand compensation. We take your website offline when you withdraw.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

(*) Delete as appropriate.